Frequently Asked Questions
Everything you need to know about your luxury eyewear experience.
Are all the frames and lenses at Dayal Opticals authentic?
Yes, we guarantee 100% authenticity for all our products. We are authorized retailers for every brand we carry, sourcing directly from global luxury manufacturers.
How long does it take to process a prescription order?
Standard prescription lenses typically take 3-5 business days to process, while specialized or high-index lenses may take up to 7-10 business days before shipping.
What is your return and exchange policy?
We offer a 14-day return policy for unused frames in their original packaging. Please note that custom-made prescription lenses are non-refundable.
Do you provide international shipping?
Yes, Dayal Opticals ships to most countries worldwide. Shipping costs and delivery timelines vary based on your location and will be calculated at checkout.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier partner's portal.
Do you offer a warranty on luxury eyewear?
All our eyewear comes with a standard 1-year manufacturer’s warranty that covers production defects. This does not include accidental damage or scratches from regular wear.